Refund Policy
Effective Date: 30 September 2025
Your satisfaction is our priority. If you're not completely happy with your purchase, we'll make it right.
Our 30-Day Guarantee
We offer a straightforward 30-day money-back guarantee on all our digital products. If you're not satisfied with your purchase for any reason, simply request a refund within 30 days of purchase and we'll process it promptly.
How to Request a Refund
Email us at support@careerexpert.ai with:
- Your order number or email address used for purchase
- The product you'd like refunded
That's it. No lengthy forms or complicated processes.
What We'd Appreciate (But Don't Require)
While not required for your refund, we'd genuinely value knowing what didn't meet your expectations. Your feedback helps us improve our products for future customers. You can share as much or as little as you'd like.
Processing Time
- Refunds are typically processed within 2 business days
- Funds usually appear in your account within 5-7 business days (depending on your bank)
- We'll email confirmation once your refund is processed
What Happens After a Refund
- You'll lose access to the digital products
- Any downloaded materials should be deleted
- You're welcome to purchase again in the future if you change your mind
Exceptions
Our 30-day guarantee covers all products except:
- Products explicitly marked as "non-refundable" (currently none)
- Fraudulent or abusive refund requests
Questions?
If you have any questions about our refund policy, please contact us at support@careerexpert.ai